rg game Privacy Policy for Filipino Players

When you register and use rg game, we collect the personal information needed to operate your account securely and in compliance with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or requesting withdrawals in Philippine pesos. We also collect identity verification documents such as a government-issued ID when you complete the account verification process, which is required before your first withdrawal can be released. During your sessions on the platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs to help us detect fraud, prevent unauthorised access, and improve platform performance. We may also collect information about your gameplay activity, such as the games you play, your betting history, and the frequency and duration of your sessions, which helps us provide a personalised experience and fulfil our responsible gaming obligations. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for identity verification and regulatory compliance.

The personal information you provide is used primarily to create and manage your rg game account, process your deposits and withdrawals through local Philippine payment channels, and verify your identity in line with applicable regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Your gameplay and session data is used to monitor for signs of problem gambling behaviour, allowing us to fulfil our responsible gaming commitments and intervene where necessary to protect your wellbeing. Technical data such as IP addresses and device identifiers is used to detect and prevent fraudulent activity, protect the integrity of the platform, and ensure that only authorised users can access each account. We may also use aggregated, anonymised data about player behaviour to improve the platform, optimise game offerings, and enhance the overall experience for Filipino players — this aggregated data cannot be used to identify any individual player. rg game does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

rg game does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors that handle your Philippine peso transactions, identity verification partners, and technology providers that support our platform infrastructure — all such partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be required by Philippine law or a lawful order from a competent authority to disclose your personal information; in such cases, we will comply with our legal obligations while taking reasonable steps to notify you where permitted. If rg game undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We do not share your individual gameplay history or account details with other players or any member of the public. Any third party that receives your data is subject to strict data processing agreements that prohibit them from using your information for any purpose beyond what is strictly necessary.

We retain your personal information for as long as your rg game account remains active and for a period thereafter as required by applicable Philippine regulations and our internal record-keeping obligations. Account and transaction records are typically retained for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping requirements. Identity verification documents are retained for the period required by the relevant regulatory framework and are securely deleted once the retention period has expired. If you request account closure, we will deactivate your account promptly and begin the process of removing or anonymising your personal data, subject to any legal retention obligations that prevent immediate deletion. Technical logs and session data are retained for shorter periods, generally between three and twelve months, depending on the type of data and its purpose. You may contact us at any time to enquire about the specific retention period applicable to your data, and we will respond within a reasonable timeframe.

As a player based in the Philippines, you have the right to access the personal information that rg game holds about you, and to request a copy of that data in a readable format. You also have the right to request corrections to any inaccurate or incomplete information in your account records, and we will process such requests promptly upon verification of your identity. If you believe that your personal data is being processed unlawfully or that we no longer have a legitimate reason to hold it, you have the right to request its deletion, subject to any legal retention obligations that may apply. You may also object to certain types of data processing, including the use of your data for platform improvement purposes, and we will honour such objections where they are consistent with our legal obligations. If you wish to transfer your data to another service provider, you may request a portable copy of the information you have provided to us in a structured, machine-readable format. To exercise any of these rights, please contact us using the email address provided in the footer of this page, and include sufficient information to allow us to verify your identity before processing your request.

rg game employs a range of technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard protocols, ensuring that your account credentials and payment details are protected during every session. Access to personal data within our organisation is strictly limited to personnel who require it to perform their job functions, and all staff with access to player data are subject to confidentiality obligations. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with applicable legal requirements and within the timeframes prescribed by law. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your rg game account and to enable any additional security features available to you.

rg game uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse how players interact with the site so we can continue to improve the experience for Filipino users. Essential cookies are required for the platform to function correctly — for example, they keep you logged in during your session and ensure that your account settings are applied consistently. Analytical cookies help us understand which features are most popular, how players navigate between sections, and where technical issues may be occurring, allowing us to prioritise improvements. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect your ability to use certain features of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of rggame.bet. If you have questions about the specific cookies used on the platform, please refer to our FAQ page or contact us directly.

rg game may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine regulations, or the services we offer. When we make material changes, we will update the date shown at the top of this page and, where appropriate, notify registered players through the platform interface or their registered contact details. Your continued use of rg game after any updated policy has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you are always informed about how your personal information is being handled. If you have any concerns about changes to this policy or about our data practices in general, please contact us at the email address listed in the footer of this page and we will be happy to assist you.